Stilettos Hair & Nails Policies
We value our time with our clients and always look forward to our time spent together, we apologize that these policies need to be enforced out of respect for our stylists and our current clients.
We kindly ask that you contact us at least 24 hours prior to any scheduled appointment if you need to reschedule, cancel or change any of your services. The best way to do this is via our email address, facebook, or call us directly at (607) 565-2360.
Clients should contact the salon directly for best response, not the stylist.
Any new clients booking a color appointment may require a $50 deposit based on consultation upon booking.
Any client that is a "no show, no call" on scheduled appointments will require a deposit upon re booking any future services. Haircuts and nail services will require a $20 deposit and color services will require $50 deposit. (This deposit will come off of your next scheduled appointment, if you do not show up to the appointment your deposit is forfeited)
A client who is a "no show, no call" more than once, will have to place a deposit down for the next scheduled appointment and may also be charged an additional fee based on type of service.
Any eyelash extension appointments will require a $50 deposit to schedule. This $50 comes off of your balance due for services at your appointment. If you "no call, no show" your appointment, that deposit will be forfeited.
Our policy states that any client who is 10 minutes or more late to a scheduled service may require the stylist to decrease any service based on time allotted or choose to reschedule your service if there is not the appropriate time available.
We know "life happens" and emergency situations come up, we ask you just communicate to us on these situations so we can give you the best experience we can at our salon!
*Our policy states if you are unhappy with any services we offered, you must contact us within 7 days for any refund or an option to re do any services.
*Fashion Colors like pink, purple, blue, etc will fade quickly, especially if not properly taken care of. Any fashion color will need to be maintained every 2 weeks for best results. Fashion colors last longer with proper shampoo/conditioner and avoiding things like pools, hot tubs, etc.
We cannot guarantee a fashion color will be as bright as desired or last a specific amount of time, balanced ph, maintenace and health of the hair is a factor in this.